Frequently Ask Questions About Trip Guide, FAQ

Is a nonstop flight the same as a direct flight?

No. A nonstop flight functions between two airports without stopping at any other airports in route. However, direct flight might have one or more touchdowns in the route. For example, you are flying London to Sydney. Flight may have one or more touchdowns in the route, although these touchdowns would not be shown on the ticket. Even in few cases, you may be requested to leave the aircraft, or even pass through immigration at these touchdowns.

What is the difference between charter flights and scheduled flights?

Schedule flight operates directly from airlines and it is marketed by airlines for a regular published schedule. However, a charter flight is usually an aircraft chartered by a holiday company. Charter flight could be frequent as once or twice in a week and most of the seats are sold as part of a package including accommodation by the holiday company. Some holiday companies also provide the charter flights without the ground arrangements. Charter flights are usually cheap as they are from holiday makers and it might reflect in the hospitality of the airlines as well.

What is an e-ticket?

E-ticket is or electronic ticket is same as paper ticket and contains all the details of the journey. However, information given on e-ticket is stored as an electronic record in the airline's computer system. When airlines issue the e-ticket, traveler needs to take the print out of the receipt /itinerary showing the booking reference. At the departure point, travelers can straight go ahead to the airline check-in desk. The major advantages with the e-tickets to the traveler are that the e-tickets cannot be lost; traveler doesn’t have to queue up for tickets at the airport, and itinerary changes (where permitted by the airline) can be handled with no trouble. E-ticket has now a day became the most popular form of ticket because of its unique features.

What is an open jaw?

An open jaw flight is when travel departs from one airport and returns from and/or to another airport. For instance, you are flying from London to Sydney and you are returning from Melbourne to London. Another example would be you are flying from London to Sydney and returning from Sydney to Manchester. The most typical open jaw flight would be flying from London to Sydney and returning from Melbourne to Manchester. To check availability for an open jaw flight, contact us on 0203 189 0988.

If I book by phone will I be charged a booking fee?

No, online price will be honored for telephone bookings in every manner. However, price of the air-tickets are subject to availability of seats.

How will I know when my booking is confirmed?

As soon as you book your flight, you would receive an acknowledgement through e-mail. After your confirmation, we will forward the details tour ticketing staff and soon after, they will check the card details and will make the payment. When your tickets have been issued, you will receive another email stating your ticket numbers.

Can I pay for a flight for someone else, even if I'm not traveling?

Yes, you can book flight for a friend, relative, colleague, etc. However, you have to assure that name of the cardholder (as it appears on the card) and correct billing address is mentioned while booking. Also you have to provide the latest Statement and scanned copy of the both sides of debit or Credit Card being used for payment of flights. If we do not have these details it could result in delay in issuance of your tickets. We take cardholder security very gravely and we reserve the right to decline any booking if we are not satisfied that the cardholder has allowed for the transaction.

What if I want to make a booking for more than six passengers / a group booking?

In the first case you can e-mail us your requirements or call us on 0203 189 0988. We will get you the best available option and can then contact the airline or tour operator to confirm the availability and price. We recommend you to not make several small bookings for groups of 10 or more travelers, as few airlines may identify the group and decline the bookings. Group fares offered by airlines mean that each member of the party has to pay the same fare and in some cases the group fares offer more flexibility if details need to be altered. Back to Top

What if I want to return from / to a different airport?

Dearflight allows you to book an open jaw flights. To check availability for an open jaw flight, contact us at 0203 189 0988 .

Where can I find your Terms & Conditions?

To view our Terms and Conditions Follow link below: Click Here

How can I pay?

Dearflight accepts American Express, MasterCard, Visa (including Visa Debit and Visa Electron). For more details of payment modes consult our Payment Section on Booking Conditions Page.

Can I book now and just pay a deposit?

For many flights, Dearflight would be glad to accept a deposit if you book more than 10 weeks in advance of travel. The amount of the deposit will be quoted to you at the time of booking. You need to pay the balance amount 10 weeks before departure.

Are my card details safe?

Card details of any passenger are Dearflight’s first and foremost responsibility. Every detail provided by you will only be used for booking purpose and will not be disclosed to any person or company.

Is there an extra charge for paying by credit card?

Dearflight are pleased to accept both debit and credit cards. On flight bookings there is a 2% fee for credit card payments except American Express. There is 3% fee for American Express.

How can I cancel a booking and request a refund?

For booking cancellation and refund details please check with our Booking Conditions

Can I change the name on a ticket?

In case you want to make a name change, please contact us and we will assist you on the same. Most scheduled airlines do NOT allow name changes. Even if a name change is possible, there would be some additional charges.

Can I use only the return part of my ticket?

If you do not show up for your outbound flight, most airlines now by default record this as a 'no-show' and cancel any onward or return flights. However, it may be possible to keep the return flight in few cases – contact us on 0203 189 0988 and we will confirm the airline's policy.

Can I change my travel dates?

Please check with our Booking Terms and Conditions. If your ticket allows these changes, the airlines sometimes charge an alteration fee. In addition, Dearflight normally make a service charge to revalidate or reissue your ticket.

How long do refunds take to process?

With refunds on scheduled flights, Dearflight often have to apply to the airline to refund; the time taken depends on the airlines. Time taken usually varies from 6 to 8 weeks.

The name on my ticket does not exactly match my passport. What should I do?

For most of the airlines, primary requirement is that the first name and surname on your ticket shall match the first name and surname on your passport. Please note that it is not possible to include spaces or punctuation marks in names on tickets, so do not worry if these do not show on the ticket. If there is a spelling error on your tickets, or if the first name and surname shown do not match your passport, let us know as soon as you can - we may be able to help. Almost all major scheduled airlines name changes are not permitted and it may be necessary to cancel your booking (paying any applicable cancellation charges) and make a new booking in the correct name.

My ticket does not show my middle name; does it matter?

Almost all major airlines simply require that the first name and surname on your ticket shall match the first name and surname on your passport.

When will I receive my tickets?

For scheduled flight bookings, tickets are issued as soon as we have verified your card details and taken payment. Usual time for this procedure is 3 working days maximum from the date booking was made. E-tickets will then be sent to your email address. The delivery time for paper tickets will vary according to whether you select Recorded Delivery (up to 7 days) or Special Delivery (normally delivered next working day).

Will I receive paper tickets or e-tickets?

For scheduled flight bookings an e-ticket will be issued. As soon as, you confirm the booking details and payment is charged, Dearflight would issue an e-ticket on your e-mail id.

What should I do if I lose my tickets?

If you lose your tickets, notify Dearflight as soon as possible by emailing us, or calling 0203 981 0988.We will do our best to help you. It is often possible to arrange for replacement tickets to be issued at the airport, but there may be an additional charge for this service.

Do I still need to reconfirm my flights?

For scheduled flights, Dearflight advises you to reconfirm each flight 72hrs prior to departure. For some airlines this is a mandatory requirement, but it is a good idea anyway as it gives us a chance to advise you of any last minute changes to your itinerary. To reconfirm your booking, you can call us on 0203 981 0988 or email our Sales Department. We also recommend that you do the same on your way-back.

What is my baggage allowance?

Baggage allowances depend on the airline you are traveling with and the destination. The following are guidelines only - exceptions do exist. Most airlines still use the weight system, allowing you to check-in 20kgs-23kgs of luggage (economy class). The allowance is usually 30kgs in business class and 40kgs in first class. Infants are not normally entitled to a luggage allowance. In addition, each passenger may carry one piece of hand baggage, subject to certain weight and size restrictions. Certain articles may not be approved for hand baggage. Excess baggage is normally charged for, and is only carried subject to space being available on your flight.

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Frequently Ask Questions About Trip Guide

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